Refund & Returns Policy

Last updated: August 2, 2026

At Lani's Indo Bakery, we take great pride in preparing our Indonesian sweets and cakes fresh to order. Due to the perishable nature of our products, we are unable to accept returns or exchanges.

Returns

As our products are freshly prepared food items, we do not accept returns once an order has been delivered.

This policy complies with applicable laws regarding perishable goods.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

  • damaged
  • incorrect
  • incomplete
  • or unsuitable due to a delivery issue

please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please include:

  • your order number;
  • a description of the issue;
  • clear photos of the products and packaging.

You can contact us at:

📧 info@lanisindobakery.nl

We will review each case individually and, where appropriate, offer a replacement, store credit or refund.

Refunds

Refunds are only issued when:

  • the wrong products were delivered;
  • your order arrived significantly damaged;
  • your order cannot be fulfilled by Lani's Indo Bakery.

If a refund is approved, it will be processed using the original payment method.

Please note that it may take several business days before your bank or payment provider reflects the refund in your account.

Cancellations

Orders may be cancelled within 24 hours of placing the order, provided production has not yet started.

Because all of our products are freshly handmade to order, cancellations requested after production has begun cannot be accepted.

Delivery

Customers are responsible for providing the correct shipping information and ensuring someone is available to receive the order.

Lani's Indo Bakery cannot be held responsible for delays caused by shipping carriers, incorrect delivery information provided by the customer, or products that deteriorate due to unsuccessful delivery attempts.

Allergens

Our products are prepared in a kitchen where common allergens, including gluten, eggs, dairy, peanuts, tree nuts, soy and sesame, may be present.

If you have any allergies or dietary requirements, please contact us before placing your order.

Contact Us

If you have any questions regarding this policy, please contact us:📧 info@lanisindobakery.nl